FAQ NGOs

How do I become a NGO-Advisor Member?

A membership contribution of R35 per month gives you a one year star rating.

How do I know when my NGO-Advisor Membership expires?

Your expiration date will be communicated to you and you will have to provide us with all the updated documents required to be listed for the next fiscal year.

How often does NGO-Advisor update a charity’s rating and other information?

General information about a charity is updated on NGOAdvisor.co.za as we become aware of a change. This includes changes to a charity’s name, address, web site, phone number, or names a charity uses to solicit potential donors. Rating, governance, and salary information for a charity is generally analyzed and updated by NGO-Advisor fiscal year. Audited financial statements are not available to the public or for NGO-Advisor to review immediately upon the end of a charity’s fiscal year. NGO-Advisor obtains these documents directly from charities on a continuous basis as they become available. An analyst then performs a preliminary assessment to determine if a charity’s rating will change significantly based on its newer financial reporting, then prioritizes it for update.

How do I request an update of my organization’s rating?

NGO-Advisor typically updates a charity’s rating every fiscal year. We make exceptions and update ratings more frequently when we are aware that an update will result in a significant grade change. Updates of ratings that will not change significantly are typically deprioritized and deferred to the following fiscal year. Requests should be e-mailed to Allison@ngoadvisorsa.co.za with “Rating Update Request” in the subject line to help us direct your inquiry to the appropriate staff member. Requests should include a brief explanation as to where improvements in spending efficiency have been made relative to the fiscal year currently rated by NGO-Advisor. When we receive your written request, one of our analysts will perform a preliminary assessment to determine whether or not your organization’s grade will actually change significantly. If yes, most often we will then complete a full analysis and prioritize your organization’s rating accordingly. Due to the time-intensive nature related to processing rating update requests, please allow several weeks for a response.

How do I view my organization’s rating information online on NGO-Advisor’s web site?

If your charity is Star Rated by NGO-Advisor its rating information is typically viewable on our website without logging in. If your charity is not Rated you typically must send us your information. We do not charge a donor for information about your rating. Charities receive the same Membership as any other Member of NGO-Advisor.

How do I understand how NGOAdvisor.co.za calculated my organization’s Star  rating?

NGO-Advisor’s ratings are based on a thorough analysis of a charity’s forms, audited financial statements, and annual reports. Certain adjustments may be made to reported figures in the process of NGO-Advisor’s in-depth evaluation of an organization’s financial activities. For more information on NGO-Advisor’s criteria and methodology, please refer to the form listed on our web site. If after reading the rating criteria your organization has more detailed questions as to how your group’s current rating was calculated, you may forward a written inquiry from a manager within your organization’s accounting or finance department that details your specific questions to Allison@ngoadvisorsa.co.za , or via Mail to: NGO-Advisor Attn: Allison P O Box 3100 Jeffreys Bays 6339 South Africa Due to the expertise and extensive time required to thoroughly respond, NGO-Advisor will only respond to detailed enquiries submitted by an official within the accounting or finance department with expertise in the financial reporting of your organization. This requirement also prevents multiple inquiries from different individuals within the same charity. We regret that we cannot respond to inquiries from all individuals/departments.

My charity is not Top-Rated by NGO-Advisor. How can my charity achieve Top-Rated status?

A charity must meet NGO-Advisor’s Governance benchmarks. NGO-Advisor reviews a charity’s forms to see if it reports having certain policies in place, a sufficiently large and independent governing body, and other basic governance information that serve as standard benchmarks for large charities of national scope or interest. To be eligible for Top-Rated status, charities must pass all benchmarks, and, in addition, NGO-Advisor must not be aware of any serious governance issues at the charity that would cause it to fail our overall standards for good governance.

How does NGO-Advisor decide which organizations to evaluate and rate?

At NGO-Advisor we focus on quality. The level of analysis we perform as part of our charity evaluations is time-intensive and does limit the number of groups we are able to review., NGO-Advisor aims to rate all 100 000 charities in South Africa. The current list of organizations rated by NGO-Advisor can be found here.

How often does NGO-Advisor update a charity’s rating and other information?

General information about a charity is updated on NGOAdvisor.co.za annually. This includes changes to a charity’s name, address, web site, phone number, Rating, governance, and salary information for a charity is generally analyzed and updated by NGO-Advisor every fiscal year. For example, forms and documents and audits containing one to two year old financial information are typically the most current documents available. NGO-Advisor obtains these documents directly from charities on a continuous basis as they become available then performs an in-depth analysis.